Information for Borrowers Impacted by Harvey

Harvey helpful informationWe understand that this is a stressful time for those impacted by this Natural Disaster. Guild would like to provide additional information regarding any damage that may have occurred to your home.

Immediate Assistance:

1) All borrowers in a FEMA declared disaster zip code are identified in our system.
This allows our representatives to ask about the property, ability to make payments, etc.

2) No Late Charges will be incurred and no adverse Credit Reporting will take place for
90‐days for borrower’s impacted by this disaster.

3) Loss Mitigation programs are available from our Investors that have special
accommodations for borrowers in a FEMA Declared Disaster area.

4) Generally, a 90‐day moratorium is in effect for foreclosures in these Disaster areas.
For more detailed information, please contact Guild Loan Counseling at (800) 365‐4884.
Insurance Damage Claim Process (Hazard, Flood, Wind policies)

1) Residents should call their insurers as soon as possible to begin filing a claim.

2) After contacting your insurer, expect an adjuster to be in touch within days to schedule
a visit to your home and inspect the damage. The adjuster will be able to estimate
repair costs and in some cases even write you a check on the spot to help you begin.

3) Adjusters will start by visiting areas that experienced the most severe damage once emergency officials give them the green light.

4) Document your losses.

a. Make a thorough list of your property that has been impacted.
b. Provide purchase receipts or estimate how much the belongings cost and when
you bought them, if available.
c. Don’t throw anything away without checking with your insurer first. You will
likely need to show that damaged items were impacted by the storm.

5) If your home became uninhabitable during Harvey and you had to make other
arrangements, including hotel, transportation and meals, keep those receipts as well.

6) People with wind damage coverage are eligible for reimbursement for additional living
expenses. Flood insurance, however, does not cover these expenses.

7) Once you report your claim, be sure you get your claim number and write it down. This
will help insurers locate your file quickly and keep things on track when you speak to
customer representatives.

8) Be wary of fraud!

a. Always get a written estimate and do not rush into signing repair contracts.
b. Work closely with Guild and your Insurer.
c. Don’t use someone if they’re not licensed or listed with your insurer.
d. Never pay anyone upfront ‐‐ that should be an immediate red flag if they ask for
payment before the work is completed.
e. If you have concerns about the qualifications of an adjuster or a contractor, we recommended contacting the Texas Department of Insurance’s consumer protection hotline at 1‐800‐252‐3439 or visiting the Better Business Bureau of Houston and South Texas’s website. Guild can also verify a contractor’s license during the Loss Claim process.

For more information regarding a Damage Loss Claim, please contact Guild Customer Service at (800) 365‐4441.

The link below is a government provided tool to help assist those in need to any impacted or potentially impacted borrowers in the wake of any disaster. It provides information on how to file a NFIP claim, find assistance, apply for and check status of requested assistance and many other useful resources.

The following link is from the Insurance Information Institute. This has some additional
guidance regarding settling an insurance claim.‐insurance‐claims‐after‐a‐disaster